Performance Improvement

Key issues that indicate Performance Measurement Systems need to be reviewed:

• MIS (Hover over: Management information Systems) do not providing clear information for action.
• Employees recognise that data is flawed, yet find their observations are not acted upon.
• People working with the input data are aware of relevant improvements that could and should be made to provide better quality information, yet a passive company culture discourages them from pursuing this.
• MIS (Hover over: Management information Systems) are proving inflexible to change over time.
• Input agents and Output customers never speak to one another, therefore improving data and presentation quality doesn’t happen. Pride, ownership over input quality is reduced.
• Staff does not feel empowered to act on information even if it is clear and the issues are sent for decisions further up the line.
• Errors have crept into data over time without correction, which have knock-on effects leading to all the management information becoming suspect.
• Talented employees correlate separate pieces of data into ideas for business opportunities, but there is no incentive to take these ideas to management.
• MIS (Hover over: Management information Systems) do not keep up with times of change, forcing management to make decisions on even less data than they would wish for.