Glossary of Terms

AI
Appreciative Inquiry technique

BSC
Balanced Scorecard
A measurement tool to indicate current business performance. A handful of key measures taken as a snapshot across 4-6 strategic outputs of the organisation.
 
BME
Black, Minority and Ethnic

Coaching
Coaching can be applied to individuals or teams, and delivered internally or externally. Top coaches use questions applied at the right time to facilitate reflection, options, action and then review. Coaching tends to be shorter term and focused on helping with an identified, specific need.

CPS
Crown Prosecution Service
www.cps.gov.uk

Emotional Intelligence
The role our emotions play in thought, decision-making and individual success. The concept was originally developed by Daniel Coleman in his book ‘Emotional Intelligence’ and taken further since. 

EM
Excellence Model

Facilitating
Facilitation is used to ensure the designing and running of successful meetings. A good facilitator works with group processes to ensure meetings run well and achieve a high degree of consensus.

Gestalt 

IMS
Institute of Management Consultancy
www.imc.co.uk

Mentoring
Mentoring helps people to be in good shape mentally, physically and emotionally to manage themselves well in a wide range of challenging and changing circumstances – and do this with humanity. Mentoring takes as its focus the long term development needs of the individual, with the mentee being responsible for driving their own learning and guiding what is wanted from the mentoring process.

MIS
Management Information Systems

NHS
National Health Service
www.nhs.uk

NLP
Neuro-Linguistic Programming
Neuro-Linguistic Programming is a useful model of beliefs and techniques that offer a way to guiding a subject to review current thought, behaviour, and linguistic patterns. By discovering personal patterns and removing self-induced limits, new levels of awareness and personal effectiveness can be achieved.

Open Space Technology 

PPP
Public-Private Partnership
A system whereby a government service or private business venture is funded and operated through a partnership of government and one or more private sector companies.

PFI
Private Finance Initiative
A method of providing financial support for PPP’s.

PPM
Project Portfolio Management

WWF
World Wildlife Fund