Performance Improvement
The challenge of continuously delivering more for less has never been so critical. Whether cost-out, productivity increase, quality improvement or customer satisfaction, our starting point is always the business results required. Being clear about what the change must deliver in hard numbers is essential in building a robust and clear business case.
Our Performance Improvement work consistently delivers substantial, measurable benefits, for instance 42% savings from an in-house FM provider, 35% savings from a food processing plant, and 37% savings from an information service. Our lean approach works within existing infrastructure and IT, avoiding the need for significant capital investment. Our focus on people led performance improvement ensures we equip and engage your team to sustain the improvements and deliver further benefits for themselves. Our rigorous approach checks the top down improvement benefits with a bottom up analysis to ensure all improvements are deliverable and sustainable.
Our bespoke programme design enables us to tailor the solution and interaction between people, processes and systems to best fit the organisation drawing on the best that lean, six sigma and other techniques have to offer. This integrates some of our other services including Leadership Development, Employee Engagement and Coaching.
The key elements of each design are:
- The organisational results required (hard numbers)
- Key process mapping, optimisation / redesign and workflow streamlining
- Management system optimisation (the way decisions are made, the data used and the information flow across the organisation)
- Skills transfer (building the capabilities of key staff to ensure sustainability once the work is finished)
- Change management (managing the change culturally)
We always work to transfer skills and involve client staff as much as possible in the implementation to create a sustainable solution.
For further details on Performance Improvement please email allen.knight@berkshire.co.uk or call 0118 932 3580.
