Performance Improvement - Do you need to act?
Key issues that indicate Performance Measurement Systems need to be reviewed:
- MIS (Hover over: Management information Systems) do not providing clear information for action.
- Employees recognise that data is flawed, yet find their observations are not acted upon.
- People working with the input data are aware of relevant improvements that could and should be made to provide better quality information, yet a passive company culture discourages them from pursuing this.
- MIS (Hover over: Management information Systems) are proving inflexible to change over time.
- Input agents and Output customers never speak to one another, therefore improving data and presentation quality doesn’t happen. Pride, ownership over input quality is reduced.
- Staff does not feel empowered to act on information even if it is clear and the issues are sent for decisions further up the line.
- Errors have crept into data over time without correction, which have knock-on effects leading to all the management information becoming suspect.
- Talented employees correlate separate pieces of data into ideas for business opportunities, but there is no incentive to take these ideas to management.
- MIS (Hover over: Management information Systems) do not keep up with times of change, forcing management to make decisions on even less data than they would wish for.
For further information on our Performance Improvement programmes please email allen.knight@berkshire.co.uk or call a member of our team on 0118 932 3580.
